Frequently Asked Questions

1. What types of products do you offer?

We offer DIY kits for creating paper models, including anime characters, creatures, masks, and various 3D structures. Our products are suitable for all skill levels.

2. How do I place an order?

You can place an order directly on our website, Kagxi.com. Simply browse through our collection, add your desired items to the cart, and proceed to checkout. or DM on instagram

3. What payment methods do you accept?

We accept Cash on Delivery, UPI, Card, and Netbanking payments.

4. How long will it take to receive my order?

For Cash on Delivery orders, verification is required, and the delivery time is typically 7 to 9 days. For paid orders, no verification is needed, so you can expect delivery within 3 to 5 days.

5. Can I return or exchange a product?

We only accept returns if the parcel is damaged upon arrival. A video of the parcel being opened is required as proof for any return or refund requests.

6. Who are your shipping partners?

We partner with several reliable shipping companies, including Bluedart, Delhivery, DTDC, XpressBees, Ecom Express, Ekart, and Amazon.

7. How do I contact customer support?

You can reach our support team via email at support@kagxi.com for any inquiries or assistance.